»How do I enroll?
»Why doesn't my access key work?
»Why do I receive a message stating that my username is already taken when I click Submit on the Enrollment page?
»What should I do if I can't find, or did not receive my access key?
»How can I get an access key if I don't have one?

»When I enter my username and password, the system tells me I've entered an invalid username or password. Why is this happening?
»When I enter my username and password, the system tells me I've failed to log in too many times and been locked out. Why is this happening?
»I forgot my username and/or password. What can I do?
»Why do I get a blank page after I enter my username and password, and click Login?
»After entering my username and password, I click Login (or press Enter). The screen blinks, but will not log me in. What's wrong?

To enroll, follow the steps below:

• After reviewing these instructions, click here to go to the Enrollment page.
• Type your access key into the space provided exactly as it appears. Be sure to include the dashes, and do not enter any spaces. For example, if your key appears as: "100-enrollme-23", the correct way to enter the key is: 100-enrollme-23. It would be incorrect to enter the key as: 100 enrollme 23, or as 100enrollme23.
• Click Send.
• Enter the necessary information on the Personal Information page.
• Click Send.

**You will only need to complete this process once. After you've enrolled, you will login with the username and password that you created during this process, and from this point forward, you will log in by going to the Login page.

If your access key doesn't work, it may be due to one of the following:

• You may have entered the key incorrectly. Check to make sure you're entering it exactly at is appears.
If you're copying and pasting the access key into the access key field, a space will sometimes be added immediately before the key, or immediately following the key. After pasting the key into the access key field, make sure that there is not a space before or after the key. If the key still does not work, try typing the key in. If you are still unsuccessful, please continue to the next option.

• You may already be enrolled. The access key will only work one time. If you've already enrolled, you will need to go to the Login page and enter the username and password that you created when you enrolled. If you can't remember your username and password click here to have it sent to you via email.

• Be sure to type your access key into the space provided exactly as it appears. Be sure to include the dashes, and do not enter any spaces. For example, if your key appears as: "100-23-enrollme", the correct way to enter the key is:100-23-enrollme. It would be incorrect to enter the key as: 100 23 enrollme, or as 10023enrollme. Also, the key is case sensitive. This means that 100-23-ENROLLME and 100-23-enrollme are not the same.

• There may be a problem with the key. Please contact your Training Administrator to have a new key issued. Alternatively, if you purchased your subscription on the web, please contact Customer Service for further assistance.

Each username must be unique in the system. If you're getting this message it's because another user has already created the same username that you're attempting to create. Try adding a number to the end of the username that you want to use. For example, if you want to use juser but it's taken, try juser1.

If you already have an account and have received the key for access to additional content, login first then enter your new access key.

If you've misplaced or did not receive an access key, please do one of the following:

• If you purchased your subscription online, please contact Customer Service for further assistance.

• If you received your access key as part of a corporate training program, please contact your company's Training Administrator.

• If you purchased, or received your access key via any other method, please contact the organization from which you purchased/received your access key.

If you're looking to purchase subscriptions for your organization, click here for information on how to contact an Account Representative.

Make sure that you're entering the correct username and password. Please remember that all usernames and passwords are case-sensitive. Check to make sure that your Caps Lock is not enabled, and that you're entering your username with the correct case. If you're certain that you've entered a valid username and password, you may need to enable cookies in your browser.

As a security precaution, your account may be temporarily locked out if there are an excessive number of failed log in attempts. Depending on the settings in your organization you may simply need to wait a few minutes or contact your Training Administrator. If you don't know who your Training Administrator is, or purchased your subscription from the web site, click here for assistance.

Click here to have your username and password automatically sent to you via email.

This problem usually occurs because JavaScript is not enabled for your browser.

To enable JavaScript, follow the steps outlined in one of the options below:

»»Option 1: If you're using Netscape, you may need to enable "JavaScript for Navigator".

To enable JavaScript in Netscape on Windows, do the following:
• Choose "Edit" from the top menu.
• Click "Preferences".
• Select the word "Advanced".
• In the right side of the window, select "Enable JavaScript for Navigator".
• Click "OK" to close the window.

To enable JavaScript in Netscape on a Mac, do the following:
• Choose "Edit" from the top menu.
• Click "Preferences".
• Scroll down to Java.
• Select Java
• In the right side of the window, click "Enable Java"(Apple MRJ).

»»Option 2: If JavaScript has been properly enabled the blank page may be due to a problem with the web site. Please report the error to Technical Support.

This behavior is typically due to the browser not having cookies enabled.

»»For Windows:

To enable cookies in Internet Explorer versions 5.0 through 5.5:
• Choose "Tools" from the top menu.
• Select "Internet Options".
• Click "Security Tab".
• Click "Custom Level..." Button.
• Scroll down to the "Cookies" heading.
• Select the "Enable" radio button.
• Click "OK" to close the "Security Settings" window.
• Click "OK" to close the "Internet Options" window.

To enable cookies in Internet Explorer 6.0:
• Choose "Tools" from the top menu.
• Select "Internet Options".
• Select the Privacy Tab.
• Click the "Advanced" button.
• In the "Advanced Privacy Settings" dialog box, check to ensure that the slider is set to Medium High, Medium, Low or Accept All Cookies. If your slider is set to one of these settings, keep the "Advanced Privacy Settings" dialog box open and continue to step 6. If your slider is set to High, or to Block all cookies, you will need to set it to: Medium High, Medium, Low or Accept All Cookies in order to login to the web site.
• In the "Advanced Privacy Settings" dialog box, click the "Advanced" button.
• If there is a check in the box next to "Override automatic cookie handling", uncheck it and Internet Explorer will manage cookies for you based on the settings set by the slider in step 5 above. If you want to manage your cookie settings, leave the check mark and continue to step 8.
• In order to login to the web site, the radio button to the left of Accept, under "First Party Cookies" must be selected, AND/OR the check box to the left of "Always allow session cookies" must be checked. You can have both options set.

To enable cookies in Netscape:
• Choose "Edit" from the top menu.
• Select "Preferences".
• In version 6.2 ONLY - Double click on "Privacy and Security" to expand the list. In all versions prior to 6.2, click the word "Advanced".
• In version 6.2 ONLY - Click "Cookies". In all versions prior to 6.2, proceed to step 5.
• In the right side of the window, select either "Enable all cookies" OR "Enable cookies for the originating web site only" by simply clicking on the text.
• Click "OK" to close the window.

»»For Mac:

To enable cookies in Internet Explorer:
• Select "Edit" from the top menu.
• Select "Preferences".
• Scroll down to "Cookies".
• Click "Cookies".
• In the right half of the window, toward the bottom, locate the text: "When receiving cookies:" and then click on the text directly to the right. A list will appear. Click "Always accept".

To enable cookies in Netscape:
• Choose "Edit" from the top menu.
• Select "Preferences".
• In version 6.2 ONLY - Double click on "Privacy and Security" to expand the list. In all versions prior to 6.2, click the word "Advanced".
• In version 6.2 ONLY - Click "Cookies". In all versions prior to 6.2, proceed to step 5.
• In the right side of the window, select either "Enable all cookies" OR "Enable cookies for the originating web site only" by clicking on the text.
• Click "OK" button to close the window.